Support
Getting help.
How customers find answers, reach our team, report a security issue or make a privacy request.
For customers
Where to start.
Read the documentationInstallation, sign-in, each app, Govern's configuration, deployment and operation, with a troubleshooting page for each part.
Note the reason codeWhen sign-in fails, the app says what happened and what to do, ending with a reason code in parentheses. The troubleshooting pages list the codes; give yours to your administrator, or include it when you contact us.
Ask your administratorYour administrator controls your organisation's Govern deployment, its policy and the models you may use, and can see what was decided and why.
Contact usExisting customers reach our team through the contact form with the topic “Support for an existing customer”. Include your organisation, the product and version, and what you tried.
Reach our team
The right channel for each request.
Support for an existing customerUse the contact form with this topic.
Security vulnerabilitiesEmail security@neuralinverse.com, not the contact form. The vulnerability disclosure policy sets out how to report, what we commit to and our safe harbour for good-faith research.
Security documentationFor a security review or questionnaire, use the contact form with the topic “Security documentation”.
Privacy requestsUse the contact form with the topic “Privacy request”, or email legal@neuralinverse.com. The privacy notice explains your rights. For personal data in an organisation's own Neural Inverse deployment, contact that organisation first.
Legal and licensingEmail legal@neuralinverse.com.
Not yet a customerRequest access, or read the questions buyers ask.
Talk to our team.
Neural Inverse is available by request. We work with your engineering, security and procurement teams from the first conversation.